Terms & Conditions
Please read through our Terms and Conditions. If you do not agree with them, please do not use the website. If you do use the website, your conduct indicates that you agree to the bound by the Terms and Conditions.
This website www.roc.uk.com is owned and managed by Redeeming Our Communities. We are a charity registered in England and Wales (number 1139817) and Scotland (SC0 44606). Our company number is 7327258 and our registered office is at The FUSE, Warburton Ln, Partington, Manchester, M31 4BU.
For the purposes of these terms and conditions, ‘ROC’, ‘us’, ‘we’ and ‘our’ refer to Redeeming Our Communities.
This website is made available for your private or personal use, or otherwise in pursuit of ROC’s charitable objects, subject to our Terms.
You agree to only use the website for lawful purposes and in a manner which does not infringe the rights or restrict or inhibit the use or enjoyment of the site by any third party.
You must not knowingly transmit any data, send or upload any material which contains viruses or any other harmful programs which could harm computer software or hardware.
Although we will use reasonable efforts to keep the information on our website up to date and correct we cannot guarantee it will be complete and accurate and we cannot take responsibility for any inaccuracies, omissions or errors attributable to the author of such materials.
When we make available guidelines or instructions for carrying out activities you must not rely on them as stating best, recommended or safe practice. Before you engage in such an activity you should consult an appropriately qualified independent adviser. In any event, any decision made by users of our website, on the basis of information supplied on the site, is the responsibility of the user. We do not accept liability (as far as permitted by law) for any loss arising from any use or reliance on information or links included in this website.
Except as specifically set out in these Terms and Conditions, to the fullest extent permissible by law, neither ROC nor any of its affiliates, directors, employees or other representatives will be liable (whether under contract, tort or statute) for any of the following losses or damage (whether or not such losses were foreseeable):
- Losses suffered by third parties
- Loss of data
- Loss of profit
- Loss of revenue
- Loss of business or opportunity
- Loss of goodwill; or
- Any indirect, consequential, special or exemplary damages
Arising from the use of the website, the inability to use the website, the results of the use of the website, any website linked to it or any material contained in the website and for the avoidance of doubt the losses listed immediately above are intended to be severable.
The foregoing does not affect ROC’s liability for death or personal injury arising from ROC’s negligence or ROC’s liability for fraudulent misrepresentation, nor any other liability which cannot be excluded or limited under applicable law.
ROC is not responsible for ensuring the availability of this website or the timeliness or otherwise of any content or information being made available to you and we reserve the right to make changes to the site at any time without notice.
ROC also takes no responsibility for the content of external websites. Other websites that we link to are owned and operated by third parties and ROC has no control over them. The fact that we include links to other websites does not mean that we approve of or endorse any other third party website or the content of that website. We accept no liability for any statements, information, products or services that are published on or are accessible through any websites owners or operated by third parties.
Any communication or material that you transmit to, or post on, any public area of the site including any data, questions, comments, suggestions or the like, is and will be treated as non-confidential and non-proprietary information.
We reserve the right to terminate your access to the website or any part of it or to withdraw any of our services at any time without notice for any reason. Occasionally we may restrict access to some parts or the whole of our website to users who have registered with us.
INFORMATION ABOUT YOU AND YOUR VISITS TO THE WEBSITE
LINKING TO THE WEBSITE
You may link to any page on our website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link from any website that is not owned by you.
The website must not be framed on any other site, nor may you create a link to any part of the website other than the home page. We reserve the right, at any time and for any reason not prohibited by law, to deny permission to anyone to link to our website and to withdraw linking permission without notice. The website from which you are linking must comply in all respects with the Terms and Conditions.
TRADEMARKS AND COPYRIGHT
Copyright, trademarks and all intellectual property rights on this website are the property of ROC or its group companies, who have sole legal and beneficial title, except where we state otherwise. Compliance with copyright law is your liability.
Copying or distribution for any commercial or business use is not permitted without prior written consent from ROC.
All copyright, design rights and database rights and other intellectual property rights in the online services remain the sole property of ROC or its licensors.
We’d love you to be able to show your support for our work by using our logo on materials you produce for that purpose, so if you need a ROC logo for any of the following uses, you can download an appropriate version from the website:
- You are working in partnership with ROC and want to use the logo on resources / materials to promote this
- You need a logo for an event raising money for ROC
- You want to use the logo to promote and raise awareness of ROC’s work
- You would like to use the logo in a community project or presentation
For all other uses, including all commercial use, please email [email protected]
You may reproduce ROC copyright material appearing on this website free of charge without specific permission for private personal use as long as the copyright source indications are also copied, the document is not changed in any way, it is copied in its entirety and is not reproduced in a derogatory or misleading manner or context.
You cannot however reproduce copyright material owned by any other person. For example, you cannot reproduce photographs which are the property of a news agency or copy articles which are marked as being owned by a particular newspaper.
We are happy for some of our material to be used in community or school publications without specific permission. Where this is the case it will be clearly indicated. In all other cases, if you wish to reproduce content from our website please contact us for permission on [email protected]
If you think our intellectual property rights are being infringed, or if you think we may be infringing some else’s intellectual property rights, please email [email protected].
These Terms and Conditions are subject to English law. All claims or disputes (including non-contractual disputes or claims) arising out of or in connection with the use of the websites shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.
If you have any queries please contact us at [email protected]
Making a Purchase
We use Paypal as our payment processor, accepting most major credit and debit cards.
Your card will be billed as REDEEMING OUR COMMUNITIES.
Shipping and handling rates are dependent on what you buy and where the items are to be sent. You will be notified of the cost of shipping during the checkout process. Most items do not have P&P included in the basic price, to allow us to offer discounts for multiple items (ie most of our orders). We aim to dispatch goods to you within 7 days. If there is likely to be a problem with this, we will inform you by email as soon as possible. You may inform us at this point if you wish to cancel your order.
Your rights to return goods are protected under the EU Distance Selling Directive, this means customers in the European Union are entitled to a statutory cooling-off period of seven business days. If for any reason you are unhappy with your purchase, you can return it to us in its original condition within 7 days, and we will issue a refund for the price you paid for the item (excluding P&P).
You can always return items if they are defective. Please note: we only accept returns of items that have been opened if they are defective. To return an item, please enclose a note giving the reason for the return, wrap the package securely and send the package to the address above. In the case of a defective product, please provide a full description of the fault and return the defective item in its original box (if any). Then send the package to the address above.
This returns policy does not affect your statutory rights.
When ordering goods from us for delivery outside of this country you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information.
Additionally, please note that when ordering from us, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
Credit Card Security
Credit card payments are processed by Paypal (www.paypal.com). This is a leading international company, using strong encryption and security measures. Your credit card details are not passed to ROC.
We do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party.
Alteration of Service or Amendments to the Conditions
We reserve the right to make changes to our web site, policies, and these Conditions of Sale at any time. You will be subject to the policies and Conditions of Conditions of Sale in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.
Events beyond our reasonable control
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
Governing law and jurisdiction
These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts.